Returns & Exchanges
Due to the perishable nature of our handmade macarons and treats, we are unable to accept physical returns once they have left our kitchen. If your order arrived damaged or didn't meet your expectations, we are committed to making it right through a refund or replacement.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us understand what went wrong.
Contact Our Team
Email our customer care team within 48 hours of delivery with your order number and the photos you collected.
Review Process
Our quality assurance team will review your request within 1-2 business days to determine if a replacement or credit is applicable.
Resolution
Once approved, we will either rush a fresh batch of treats to your door or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing